Process a return or exchange

Return Policy:

All full-price merchandise will be accepted as returns for store-credit only, considering that the following criteria are met. All sale-price merchandise will be accepted as returns for size exchange only, considering that the following criteria are met.

  • All items must be returned within (30) days of original purchase.
  • All items must be in original and/or unworn condition.
  • All items must be in their original packaging, including shoe bag & shoe box. We advise shipping the shoes back in the same shipping box they arrived in.

US Returns:

  • In-store returns or exchanges can be made in person at any of our stores however store inventory may be limited. If the item is not in stock we can process the return in store and ship your replacement product ground shipping domestic free of charge.
  • Our retail stores cannot accept any returns by mail or courier. Please do not ship your product to our retail stores – instead fill out the form below to receive a return label to ship the product back to our customer service department.
  • To mail or courier your return or exchange please fill out the form on our Returns and Exchanges page. A customer service representative will create and send you a return label via email to send the product back to our customer service department.
  • Please call our customer service center (305-571-8253), if you wish to return or cancel an order placed online before being shipped. Items out for delivery may or may not be modified while in transit depending on the shipping method.
    Pack the item with care in the original packaging.

International Returns:

  • Return or exchange shipping costs on international shipments are paid by the customer both ways. We are able to provide discounted corporate rates if you would like to have Del Toro issue you a return label.
  • Where applicable, please contact your local customs office for information about your taxes and duties that may be assessed on a return shipment.

Return Process & Timeframe:

  • Returns will be processed within 10 business days from when they are received by the warehouse.
  • The warehouse will inspect merchandise sent back for a return and reserves the right to reject returns if they do not meet any of the qualifying criteria.
  • Once the return has been processed, you will receive a return email confirmation, containing your store credit total and a code which can be used online or in store.

Terms and Conditions:

  • If any of these criteria are not met, a return will be rejected and items will be returned to the shipping address on the original sales receipt.
  • All Bespoke merchandise will not be accepted as returns, due to the personalization of items. All Bespoke sales are final, no cash and/or credit refunds.
  • All final sale & clearance merchandise will not be accepted as returns and/or exchanges. All sales are final. No cash and/or credit refunds.
  • We guarantee the workmanship of our product against manufacturer’s defects for 60 days.
  • If an item requested for exchange is currently out of stock, but is in production, we will issue you a store-credit and create a back-order for the requested item.
  • Please keep in mind, all criteria for returns must be met before we can process your exchange.

For other requests please contact [email protected]

 

Returns and Exchange Form
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